Privacy Policy

Cornerstone Billing Services, Inc.

Last updated: August 21, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide connection to You and offer Our services only. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Collecting and Using Your Personal Data (We do NOT share SMS data):

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be

used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device

identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to di􀆯erent functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

• To manage Your requests: To attend and manage Your requests to Us.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may dffer than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful

basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of the Company

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of Users of the Service or the public

• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: [email protected]

• By visiting this page on our website: www.cornerstonebillingservices.com

• By phone number: 401-213-4930

Terms & Service

Terms and Conditions for Cornerstone Billing Services, Inc. (CBS)

1. Acceptance of Terms

By accessing and using the services provided by Cornerstone Billing Services, Inc. ("CBS," "we," "us," "our"), you ("Client," "you," "your") agree to comply with and be bound by the following terms and conditions (the "Terms"). If you do not agree to these Terms, you must not use our services or website.

2. Services Provided

CBS offers a variety of services, including but not limited to:

- Medical billing and claims filing

- Practice management services

- Credentialing and recredentialing

- 24/7 access to billing accounts through a HIPAA-compliant website

- Online client verification and authorization tracking

- Session and payment reconciliation

- Accounts receivable reports

Services are provided on an as-is basis. While we strive to maintain high-quality service, CBS is not responsible for any issues that may arise from external factors beyond our control (e.g., insurance company policies, regulatory changes).

3. Client Responsibilities

To ensure smooth service delivery, the Client agrees to:

- Provide accurate and complete information required for medical billing, practice management, and credentialing services.

- Timely submit necessary documentation, patient information, and authorizations.

- Review reports and billing statements as needed and notify CBS of any discrepancies within a reasonable timeframe.

Failure to provide accurate or timely information may result in delays or errors for which CBS is not responsible.

4. Payment Terms

CBS services are billed on a monthly basis unless otherwise agreed upon in writing. Payments for services are due upon receipt of the invoice. We reserve the right to suspend or terminate services for accounts that are overdue by more than 30 days.

- Late fees may be applied for unpaid invoices beyond the 30-day period.

- Payments can be made via credit card, ACH transfer, or other approved methods as specified in the invoice.

5. Confidentiality and Data Security

CBS is committed to maintaining the confidentiality and security of your practice and patient information. We comply with all applicable HIPAA regulations and take reasonable measures to protect the data we process on your behalf.

- Access to your billing accounts is provided through a secure, HIPAA-compliant portal.

- CBS will not share your information with third parties unless required by law or as necessary for service delivery (e.g., insurance companies, government agencies).

6. HIPAA Compliance

CBS follows HIPAA guidelines to safeguard Protected Health Information (PHI). Both parties agree to take necessary steps to comply with HIPAA regulations. CBS is not liable for any breach of confidentiality caused by the Client's failure to maintain security protocols on their end (e.g., sharing passwords, mishandling patient information).

7. Termination of Services

Either party may terminate this agreement at any time by providing a 30-day written notice. Upon termination:

- CBS will cease providing services but will assist with the transition to a new provider if requested.

- The Client is responsible for payment of all outstanding fees up to the termination date.

- All data and records will remain confidential and protected in accordance with our confidentiality policies and applicable laws.

8. Limitation of Liability

CBS strives to provide accurate and timely billing services, but we cannot guarantee that every claim will be approved or paid. CBS is not responsible for:

- Rejected claims due to errors made by insurance companies, inaccurate information provided by the Client, or policy changes.

- Any financial losses resulting from claim denials or delayed payments.

In no event will CBS be liable for indirect, incidental, or consequential damages, including but not limited to lost revenue or profits.

9. Dispute Resolution

Any disputes arising from these Terms or the services provided by CBS will be resolved through arbitration in the state of Rhode Island. Each party will bear its own costs related to arbitration.

10. Changes to Terms

CBS reserves the right to modify these Terms at any time. Clients will be notified of any significant changes via email or through a notice on our website. Continued use of services following any updates constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the state of Rhode Island, without regard to its conflict of law principles.

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Cornerstone Billing Services, Inc.

Email: [email protected]

Phone: 401-213-4930

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Cornerstone Billing Services, Inc. (CBS) offers expert medical billing solutions and practice management services tailored to mental health, addiction professionals, physical therapists, chiropractors, and more. We provide timely electronic claims filing, credentialing, 24/7 HIPAA-compliant access to billing accounts, and comprehensive practice support to help your practice thrive.